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1. Technical Support information
2. Extended 24/7 Service Plans
3. Architects & Engineers Product Specifier
4. Product Manuals and Data Sheets
5. Selecting the right transmitter size for your project
6. Power outage protection
7. Solar power solutions
1. Technical Support Information
Visiplex's Technical Support team is trained to provide the highest service level as needed to help customers with system installation, daily operation, maintenance, troubleshoot a problem and when needed travel to the site to resolve a problem. Visiplex regular service hours are 9:00 AM - 5:00 PM Central Time and can be reached by calling (847) 918-0250 or email support@alertwave.com.
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2. Extended 24/7 Service Plans
Visiplex offers an extended 24/7 technical support and service plans for its AlertWave systems. If you purchased one of our extended service plans please use the specific phone and email information, as provided with your service plan contract.
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3. Architects & Engineers Product Specifier
Visiplex has designed the AlertWave Specifier document to assist architects and engineers to successfully integrate the system into your construction plans. This document is provided in an editable format so you can customize the system to meet your
project requirements. In the Download Area, you can find immediate access to accurate, up-to-date Product Specifications and Data Sheets. Please call or email our Sales department with any questions if needed.
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4. Product Manuals and Data Sheets
In the Download Area, you can find immediate access to accurate, up-to-date Product Manuals, Product Specifications, Data Sheets, White Papers and other helpful information. Please call or email our Sales department with any questions or requests.
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5. Selecting the right transmitter size for your project
To determine the size of a transmitter that will provide sufficient RF coverage to your project, you will need first to verify a few factors such as:
Facility Size - The total number of buildings and floors that needs to be covered.
Antenna positioning - Locate a central and the most elevated installation point for better coverage.
Construction materials - The more steel in the construction the more power you will need.
Shielded areas - Special areas (X-Ray rooms) will need more power or special handling.
For example; an average grade school will need 2-8 watts of transmitter power, average high school 8-10 watts, hospital 25-40 watts, large medical centers 40-100 Watts and large universities
100-350 watts. To get more help with choosing the right transmitter to match your project needs, please call our sales representatives.
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6 Power outage protection
Visiplex offers special power backup options to all the AlertWave Central Control Units, transmitters and the wirelessly controlled devices. Visiplex strongly recommends using a UPS power backup with the AlertWave control units and the radio transmitters, to protect and maintain full operation during power outage situations. An optional internal
battery backup is offered with the AlertWave wirelessly controlled devices such as speakers, strobe lights and sirens. Please call our Sales department with any questions or requests.
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7. Solar power solutions
For special remote location or outdoor installations, where a power outlet is not available or not an option, Visiplex offers a Solar Power package for all its AlertWave remote devices such as speakers, strobe lights and sirens. This option includes a solar panel and a the built-in battery pack that will charge and provide power to the
remote device at all times. Please call or email our Sales department with any questions or requests.
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